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Returns & Exchanges Policy

Returns & Exchanges Policy

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 14 days from shipping from our warehouse, subject to a Return Merchandise Authorization from Mufutau.com. Remember, the cost of shipping will be deducted from your total refund. A return merchandise authorization number can be requested by sending an email to questions@mufutau.com, please see our note below regarding Personal Shopper. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.

If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact Mufutau.com within 5 days of receipt of your shipment to make the necessary corrections.

If a return shipping label is provided via email, please print the label and tape it to the shipping carton. We do not reimburse or refund shipping charges if a third-party shipper is used, such as Mail Boxes Etc. or Postal Annex.

How to return or exchange an item

In order to return an item, you need to first obtain an RMA (Return Merchandise Authorization) number. To request an RMA number online, please send email to customercare@mufutau.com. Issuance of an RMA number does not guarantee final disposition and all returns are subject to inspection. RMA numbers are valid for ten days.

  • Place the original package into a shipping carton.
  • Include the invoice and the reason for the return. If defective, please specify the defect.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.
  • The RMA number must be clearly written on the shipping carton to prevent refusal.
  • We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • If an order is shipping via ground shipping, the initial shipment fee incurred by Mufutau.com to ship the merchandise will be deducted from the refunded amount.

 

Personal Shopper

All personal shopper orders/Special order items cannot be returned.  

Need help?

Contact a member of our customer service team by:

  • Live chatting with our team 
  • Emailing our customer-care team at questions@mufutau.com 

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